Features
Everything you need to run your hotel — in one elegant platform.
Zhift HMS unifies reservations, housekeeping, restaurant operations, billing, analytics, and more into a single, role-aware dashboard your entire team will love.
Ten Powerful Modules, One Platform
Click any feature to jump straight to its detailed breakdown below.
Rooms & Reservations
Color-coded room grids, 3-step booking, check-in with ID capture, check-out with billing settlement, and real-time status tracking.
Learn more ↓Housekeeping
Kanban task boards with priorities, auto-allocation, bulk assignment, and per-room status from dirty to inspected.
Learn more ↓Restaurant & Bar
Interactive floor plans, dine-in/room service/takeaway orders, bar tabs, QR menus, bill splitting, and waiter assignment.
Learn more ↓Kitchen Display (KDS)
Three-column ticket board with elapsed-time alerts, sound notifications, station organization, and one-tap bumping.
Learn more ↓Point of Sale
Session management with cash reconciliation, multi-payment support, discounts, itemized receipts, and transaction history.
Learn more ↓Billing & Payments
Guest folios, line-item breakdowns, PDF invoices, SeerBit card integration, and real-time balance tracking.
Learn more ↓Guest Services
Service request workflow with categories, priorities, staff assignment, and guest feedback collection.
Learn more ↓Analytics & Reports
Occupancy, revenue, RevPAR, ADR, channel mix, night audit, CSV export, and visual charts across every department.
Learn more ↓Mobile App
Role-aware interfaces for waiters, front desk, housekeeping, and managers — with offline mode and push notifications.
Learn more ↓Multi-Property
Centralized dashboard, unified guest profiles, cross-property reporting, and per-location configuration.
Learn more ↓Rooms & Reservations
The heart of your hotel operation. Zhift HMS gives your front desk team a beautiful, color-coded room grid that shows every room's status at a glance — across every floor. Create reservations in three intuitive steps, check guests in with ID capture and room assignment, and check them out with automatic billing settlement. Handle extended stays, room upgrades, early check-ins, and late check-outs without ever leaving the dashboard.
Key Capabilities
- Color-coded room grid with five statuses: Available (green), Occupied (blue), Reserved (amber), Maintenance (red), and Out of Service (grey)
- Floor-based filtering so you can focus on specific wings or levels of your property
- 3-step reservation creation wizard: Guest Information, Stay Details, and Review & Confirm
- Check-in workflow with government ID capture, room assignment, and key card issuance tracking
- Check-out with automatic billing settlement — all room charges, F&B, and services rolled into a single folio
- Extended stay management — modify departure dates and recalculate charges in real time
- Room upgrade and downgrade with automatic rate adjustment and audit trail
- Powerful guest search across name, room number, booking reference, phone, and email
Housekeeping Management
Turn chaotic room-cleaning workflows into a smooth, trackable process. Zhift HMS provides a visual Kanban board where every task flows from Pending to In Progress to Done to Verified. Supervisors see the big picture, housekeepers see their personal queue, and management gets real-time room readiness data. Assign tasks individually or in bulk, set priorities, and let auto-allocation distribute work evenly across your team.
Key Capabilities
- Visual Kanban board with four columns: Pending, In Progress, Done, and Verified
- Five task types: Check-Out Clean, Stay-Over Clean, Deep Clean, Inspection, and Turn Down service
- Three priority levels — Urgent, High, and Normal — with color-coded badges
- Individual staff assignment with workload visibility for fair distribution
- Bulk task allocation — select multiple rooms and assign them to a housekeeper in one action
- Auto-allocation engine that distributes tasks evenly based on staff availability and workload
- Per-room housekeeping status tracking: Clean, Dirty, In Progress, and Inspected
- Supervisor verification step to ensure quality before marking a room as ready for guests
Restaurant & Bar
Manage your entire food and beverage operation from a single screen. Zhift HMS gives you an interactive table floor plan with color-coded statuses so you always know which tables are available, occupied, reserved, or requesting the bill. Take dine-in, room service, and takeaway orders with a full menu system that supports categories, modifiers, and special notes. Open bar tabs, split bills, assign waiters, and even let guests order via QR code on their phones.
Key Capabilities
- Interactive table floor plan with four color-coded statuses: Available, Occupied, Reserved, and Bill Requested
- Three order types supported: Dine-In, Room Service, and Takeaway — each with tailored workflows
- Full menu management with categories, items, prices, modifiers, and dietary tags
- Complete order workflow: Pending, Confirmed, Preparing, Ready, Served, and Paid
- Waiter assignment per table with performance tracking and tip recording
- QR code table menus — guests scan, browse, and place orders from their own device
- Bar tab system: open tabs for guests, add items throughout the evening, close or cancel with full audit
- Bill splitting — by item, by guest count, or by custom amount — with multiple payment methods per split
Kitchen Display System
Replace paper tickets and shouting with a digital Kitchen Display System. Zhift KDS presents a clear three-column board — New, In Progress, and Done — that updates in real time as orders flow in from the restaurant, bar, or room service. Elapsed time indicators keep the kitchen on pace with green, amber, and red alerts. Sound notifications announce new tickets, and one-tap bumping moves orders forward without touching greasy screens twice.
Key Capabilities
- Three-column ticket board layout: New Orders, In Progress, and Done — with drag or tap to advance
- Elapsed time tracking with color-coded alerts: green under 10 minutes, amber under 20 minutes, red at 20 minutes or more
- Audible sound alerts when new tickets arrive — configurable per station
- Station-based organization so grill, fryer, salad, and dessert can each see only their relevant items
- One-tap bumping to move tickets from one column to the next without extra confirmation
- Priority indicators — VIP orders and rush requests are visually highlighted and sorted to the top
- Real-time sync with the restaurant module — order modifications, cancellations, and additions appear instantly
Point of Sale
A purpose-built POS for hotels that goes beyond basic transactions. Open a session with your opening cash float, process orders throughout the day, and close with full reconciliation — Zhift calculates expected vs. actual totals and flags discrepancies. Accept cash, card, or online payments, apply percentage or flat-rate discounts, and generate itemized receipts your guests can trust. Every transaction is logged for audit and reporting.
Key Capabilities
- Session management: open with opening cash float, close with expected-vs-actual reconciliation report
- Quick menu item selection with search, categories, and favorites for high-velocity service
- Multiple payment methods: Cash, Card, and Online — with split-tender support
- Flexible discount application — percentage-based, fixed-amount, or item-level promotional pricing
- Itemized receipt generation with property branding, tax breakdown, and payment details
- Full transaction history with filtering by date, payment type, staff member, and amount range
- Session statistics dashboard: total sales, transaction count, cash vs. card breakdown, average ticket value
- Cash drawer tracking with variance alerts to catch discrepancies before they become problems
Billing & Payments
Every charge — room nights, restaurant orders, minibar items, spa services — flows into a unified guest folio with a running balance. Generate professional PDF invoices filtered by date range, record payments against open balances, and track payment status from Unpaid through Partial to Paid. Integrated SeerBit card processing means guests can pay by card without leaving the dashboard, and the final settlement process ensures nothing slips through the cracks.
Key Capabilities
- Unified guest folios that aggregate all charges: room, food & beverage, services, and incidentals
- Line-item breakdown with timestamps, department source, and running balance after each entry
- Professional invoice generation with date range filtering — generate for a single night or an entire stay
- One-click PDF export of invoices with your property logo, address, and tax registration details
- Payment recording for Cash, Card, Online, and Room Charge methods with reference number tracking
- Payment status tracking with three states: Unpaid, Partial, and Paid — visible on every folio
- Integrated SeerBit card processing for secure, PCI-compliant card payments directly within the dashboard
- Final settlement process that verifies all charges are accounted for before closing a guest folio
Guest Services
Delight your guests by making every request trackable and accountable. Whether it is a maintenance fix, an extra pillow, a taxi booking, or a restaurant recommendation, Zhift HMS routes the request to the right team member with the right priority. Track every request from Open through In Progress to Resolved, collect guest feedback — compliments, complaints, and suggestions — and build a service history that helps you personalize every future stay.
Key Capabilities
- Five service request categories: Maintenance, Amenity, Concierge, Food & Beverage, and Transport
- Complete request workflow: Open, In Progress, Resolved, and Cancelled — with timestamps at each transition
- Priority levels for every request so urgent issues are surfaced and handled first
- Staff assignment with notifications — the assigned team member is alerted immediately
- Guest feedback collection with three categories: Compliments, Complaints, and Suggestions
- Full request history per guest and per room — giving your team context for every interaction
- Resolution time tracking to measure and improve your team's responsiveness over time
- Escalation rules that automatically bump unresolved requests to a supervisor after a configurable time
Analytics & Reports
Make confident decisions backed by real data. Zhift HMS surfaces occupancy trends, revenue breakdowns, and performance metrics across every department — from rooms and restaurant to POS and guest services. Drill down into daily occupancy rates, calculate ADR and RevPAR automatically, analyze your channel mix, and run the night audit with a single click. Every report can be exported to CSV for further analysis or board presentations.
Key Capabilities
- Occupancy reports with daily rates, trends over custom date ranges, and forecasting indicators
- Revenue reports by department — Rooms, Restaurant, and POS — with ADR (Average Daily Rate) and RevPAR (Revenue Per Available Room)
- POS transaction detail reports with filtering by session, payment type, and staff member
- Revenue breakdown by room type so you can optimize pricing for your most profitable categories
- Restaurant sales by menu category — identify your best sellers and underperformers
- Channel mix analysis: Walk-in, Online, Phone, OTA, and Direct — understand where your bookings originate
- Night audit process that reconciles the day's transactions, verifies room charges, and rolls the business date
- CSV export and visual charts — line, bar, and pie — for every report type
Mobile App
Your hotel does not stop at the front desk — and neither does Zhift HMS. The native mobile app puts the full power of the platform in your team's pockets with role-aware interfaces. Waiters see the table grid with live occupancy timers, browse the full menu with categories, and process payments tableside. Front desk staff manage check-ins on the go. Housekeepers update task status room-by-room. Managers get a real-time dashboard with push notifications for anything that needs attention.
Key Capabilities
- Role-aware interfaces: Waiter, Front Desk, Housekeeping, and Manager — each sees only what they need
- Visual table grid with color-coded occupancy status and elapsed timers for each seated party
- Full menu browsing with categories, item details, modifiers, and one-tap ordering
- Flexible payment processing: Cash, Card, Room Charge, and Split — all from the mobile device
- Real-time push notifications for new orders, task assignments, guest requests, and management alerts
- Available on both iOS and Android with a consistent, native experience on each platform
- Offline-capable with automatic sync — staff can keep working even when connectivity is spotty
- Biometric login (fingerprint / Face ID) for fast, secure access between tasks
Multi-Property Management
Running more than one property? Zhift HMS scales with you. A centralized dashboard gives you a bird's-eye view of occupancy, revenue, and operations across every location. Guest profiles are unified so a returning guest is recognized at any property. Cross-property reporting lets you compare performance side by side, and per-location configuration means each property can have its own timezone, currency, tax rates, and branding while still rolling up to a single organizational view.
Key Capabilities
- Centralized dashboard with real-time occupancy, revenue, and alerts across all your properties
- Unified guest profiles — recognize returning guests regardless of which property they visit
- Cross-property reporting with side-by-side comparisons of occupancy, revenue, and ADR
- Staff management across locations — assign, transfer, and track team members from one place
- Property-level configuration: timezone, currency, tax rate, and branding customized per location
- Role-based access control so regional managers see multiple properties while on-site staff see only theirs
- Consolidated financial reporting with automatic currency conversion for international portfolios